When something goes wrong

Defects in digital content

Completing, delivering or deleting a game does not itself prevent a complaint. The specific defect determines the claim; filing one does not automatically entitle you to a full refund.

For paid digital content, consumers have statutory rights concerning defects. You may request correction unless impossible or disproportionately costly. Correction should take place within a reasonable time without significant inconvenience, taking account of the game's nature and purpose. The general 30-day complaint deadline for goods cannot automatically be applied to digital content.

Where the legal conditions are met, such as failure to correct, a repeated or serious defect, you may seek a proportionate price reduction or withdraw from the contract. The scope of liability also depends on whether provision is one-off or continuous. These rights do not depend on an ongoing right to withdraw without reason.

We confirm receipt in writing, including the date, substance, requested remedy and contact details. We also confirm the result and reasons for any refusal. An order number helps us identify the contract but is not essential if it can be identified otherwise.